Refund policy
Returns & Replacements Policy
Thank you for choosing Rawsome. We are committed to delivering high-quality, fresh products to our customers. Please read our Returns & Replacements Policy carefully to understand our practices.
1. Returns
Due to the perishable nature of our products, we do not accept returns. This policy ensures the safety and hygiene of our offerings for all customers.
2. Replacements
We offer replacements under the following conditions:
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Damaged or Incorrect Product Received: If you receive a product that is damaged or not as per your order.
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Missing Items: If any item is missing from your order.
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Expired Product Received: If you receive a product that is past its expiration date.
To request a replacement:
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Timeframe: Initiate the request within 5 days of delivery.
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Documentation: Send an email to info@rawsome.in with:
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A clear photograph of the product.
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A copy of the invoice.
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A brief description of the issue.
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Our team will review your request and, if eligible, process a replacement promptly.
3. Cancellations
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Before Dispatch: Orders can be canceled before dispatch. In such cases, a full refund will be processed.
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After Dispatch: Once an order has been dispatched, cancellations are not permitted.
To cancel an order, please contact us immediately at info@rawsome.in or call us at 8999980764.
4. Refunds
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Eligibility: Refunds are applicable only for orders canceled before dispatch or in cases where a replacement is not feasible.
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Processing Time: Refunds will be processed within 10-15 business days to the original payment method.
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Gift Cards: In certain cases, refunds may be issued in the form of store credit or gift cards, based on customer preference.
5. Contact Us
For any queries or concerns regarding your order, please reach out to us:
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Email: info@rawsome.in
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Phone: 8999980764
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Address: Gat No. 357, Chas, Varad Greens, Ahmed Nagar 414005
We are here to assist you and ensure your experience with rawsome.in is exceptional.